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Jatheish

Grapeshot Admins
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Everything posted by Jatheish

  1. Jatheish

    Crashing when logging onto bases

    Hey folks, We're currently investigating reports of players not being able to log onto specific bases as it causes the game to crash (application to shut down). If you are experiencing this on an Official Server, please fill out the information below. Specifically, having the location is most important as it enables us to carry out some data collection and analysis to identify why this is happening and how we can improve it going forward. What type of Xbox are you using? (Is it a regular, S, or One X?) What network are you experiencing this on? Which grid? Which island? Do you have the CCC? This isn't something you're able to get on Xbox, however, if you have PC players in your company, they can help out: Thank you very much!
  2. Hey folks, Currently investigating the bug where structure pieces (typically ceilings) will seemingly randomly demolish as if they had no structural support. If any of you are experiencing this on the Official Network, the following info would be helpful: Network: Any screenshots or video demonstrating the bug: Repro steps if available/applicable: CCC (if location specific, please include the CCC with your report): Cheers
  3. Jatheish

    Unable to connect/see Official Servers

    Hey guys, Currently looking into reports about players either not being able to join or see Official Servers on the Xbox. Please note that this is different to a single server being offline, or the fact that Blackwood servers are not displaying in the Unofficial Filter (we have fixed this internally and will be patching it asap). I am specifically talking about those who have never been able to join our Official Servers (it always times them out), or those who do not even see the servers list in the client. If you could fill in the information below, it'll help us get to the bottom of the issue. Please specify your problem: - I cannot see Official Servers - I can see Official Servers but I am unable to join them Are you able to see other types of servers? - Unofficial - Non-Dedicated - Both Are you able to connect to Unofficial Servers? - Yes - No What Xbox are you playing on? - Xbox One - Xbox One S - Xbox One X - If more than one, please specify. Where are you located? Please include the country and the city/state How do you get your internet? Please specify whether it's provided via an internet company or mobile phone/cellular company (name them) and whether you're hardwired (ethernet) or on wifi. Are you on Comcast, if so have you tried to disable the XFi Advanced Security Features? (More info) - Yes, that fixed it - Yes that did nothing
  4. Jatheish

    Can’t log on due to “Outgoing reliable buffer overflow”

    Have you been able to log back on since?
  5. Jatheish

    Maps still broken...

    We've got a fix in the pipeline for maps, it's currently going through cert at the moment, unfortunately, it's not something we can fully put through its paces until it's in the live environment, so we'll have to see for sure whether this will resolve all cases.
  6. Jatheish

    Unable to connect/see Official Servers

    @BugeyedflyOkay that sounds like a different issue to the Comcast one. I will reach out to our hosts to see if there are any additional diagnostics we can run to identify why that might be the case. I assume your Xbox has its NAT set to open? Additional info re: Comcast, they say that the issue should be resolved on their end and if there's still any trouble, you can contact them directly. I reached out to them via twitter https://twitter.com/comcastcares but I am sure there are other avenues to explore too.
  7. Jatheish

    black map unofficial servers

    Our engineers are looking into this at the moment
  8. Jatheish

    Unable to connect/see Official Servers

    There are some significant differences despite the similarities in mechanics and visuals. Are you able to see non-dedicated servers and join those?
  9. Jatheish

    Unable to connect/see Official Servers

    Out of curiosity, are you able to join Non Official Servers? Say an unofficial Nitrado? could I know who your ISP provider is? Thank you very much for the additional information! I have followed up with Comcast and I believe this is a change that they'll have to make, but I am not sure when that'll be. I will ping them again.
  10. Jatheish

    Official servers not showing up.

    Could you check out this thread:
  11. Jatheish

    Unable to connect/see Official Servers

    I'm in communication with Comcast right now to see if we can get them to lift it, as this appears to be on their end. Would you guys be able to share with me a screengrab of your XFI Advanced Security logs that show the servers being blocked?
  12. Jatheish

    Cannot see Server - fix

    Are you guys able to show me a screengrab of the potential threats screen so I could relay that info to Comcast?
  13. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    I'm going to lock down this thread as this specific issue was resolved by our latest client-side patch, however, if you are still experiencing similar problems please create a new thread and we'll investigate (and escalate to a mega-thread if more info is warranted).
  14. Hey guys, We're currently investigating the issue where Xbox Frames can be incredibly poor and makes the game stutter. What would help us narrow down the cause and get to certain fix is gathering more information about why this problem happens, so if you're experiencing the extreme stuttering if you could please fill out the information below, that would be incredibly helpful. What Xbox are you using? - Xbox One - Xbox One S - Xbox One X Do you have ATLAS installed on an Internal or External Drive? - Internal - Internal and External (game is on Internal) - Internal and External (game is on External) What game mode are you experiencing the issue in? - Single Player - Official Servers - Non Dedicated (Host) - Non Dedicated (Client) - More than 1: please specify - All Have any of these workarounds resolved the issue for you? Workaround 1: Hit the dashboard button Quit the ATLAS application Relaunch it Workaround 2: Hit the dashboard button Quit the ATLAS application Restart the console Relaunch ATLAS Workaround 3: Moving the game to an internal hard drive Workaround 4: Under Preferences: Capture and share: Allow game capture: Don't Capture. Workaround 5: Clear your Xbox Cache (guide on how to clear the cache) This isn't a bug we've ever experienced on our side so we'd like to get to the bottom of it as soon as possible. Any information you're able to provide will be very helpful. Thank you very much Pathfinders!
  15. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    There was a crash associated with this issue which would have happened in Non-Dedicated and maybe else where. The patch with this fix has just launched!
  16. Jatheish

    No animals on private server.

    We're talking to Nitrado about this directly to get to the bottom of it, we suspect it's config related but we'll find out.
  17. Jatheish

    Can't progress at all. Stuck at lvl 6.

    We do have a known bug in Freeports at the moment where you'll stop gaining experience points.
  18. Jatheish

    Show non-Atlas servers

    We'll get that sorted . I'll move this over to bug reports, thanks for the heads up.
  19. Jatheish

    Thanks for adding singe player

    It's actually a bug with Freeports atm, we do have a fix submitted to certification (and we'll be releasing it today for PC, as it's clientside only). Have just posted this thread in the bug section: I know this ruins the new player experience in these game modes atm so hopefully these workarounds can help you manage until we get the fix through certification!
  20. Hey guys, There is currently a bug that makes it so players aren't able to gain experience points in Freeports on Single Player and Non-Dedicated. The good news is that we've fixed this internally, a patch will be going out for PC tonight and we've got a fix with Microsoft (including a bunch of other stuff), so hopefully, that can go out as soon as possible. In the meantime, there are some possible workarounds that could be explored via cheats or changing your server settings. Workaround 1: Before starting a single-player or non-dedicated session, you can change the game settings to increase certain things such as the rates. This will make it so you can harvest and gather the items much more quickly without tools in order to acquire a ship and sail off the Freeport grid. Workaround 2: You can use cheats! First of all, to unlock the cheat bar, do the following: Go to the pause menu and simultaneously press LB+RB+X+Y to pull up the admin bar. Now that you've got this bar open, you can either teleport to a new location: cheat TP M6 -198788 -196971 125 or You can spawn in a bunch of items to get you started: cheat gfi weaponstonepick 1 0 0 cheat gfi weaponstonehatchet 1 0 0 cheat gfi clothh 1 0 0 cheat gfi cloths 1 0 0 cheat gfi clothp 1 0 0 cheat gfi clothgl 1 0 0 cheat gfi clothb 1 0 0 cheat gfi campfire 1 0 0 cheat gfi waterskincraftable 1 0 0 cheat gfi yarkspear 1 0 0 These are the basic items you can spawn in to help you get off the Freeport and then after that, you can continue as normal
  21. Jatheish

    Filter Inventory Box Bugged?

    Clearing the remote inventory on exit should resolve the issue. We have a bug filed on this and are planning a hotfix ASAP with the FPS issue.
  22. Jatheish

    Can’t Enter Game

    This crash sounds likely related to the party issue which was identified last night, additional info: As for this, do you have multiple controllers plugged into/selected on the Xbox? We've had similar reports and the outcome has been to try the other controllers out.
  23. Jatheish

    Performance

    We have 1 major fix for stalls/perf coming in this upcoming client patch, and the patch following that one will fix another major one (the most common people experience). There are some temp workarounds that can be explored right now: Servers from Nitrado will be available after this first client patch goes out --> it's currently in cert
  24. Jatheish

    Unable to climb ladder on sloop

    Mm it may be because the ladder is too close to the ground, it's something we do want to tweak. If you try looking towards the bottom of the ladder or the lower 1/3 that might help.
  25. Jatheish

    Torch

    Both of these aspects are by design
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