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Showing results for tags 'connectivity'.
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I've created quite a few topics on here regarding the connectivity issue where, FROM DAY ONE, you are unable to connect to any server or see the game map on the server selection page. I've done a ton of troubleshooting to see if I could find the issue. To this day, I haven't had any success. I highly doubt the problem is with my PC/Network because I'm able to directly trace to the game servers (on amazonAWS) themselves, but not through the connection that Atlas actually uses. Thus I believe the problem is either a routing issue, or due to the Atlas/Battleye software itself. That said, I invite THE DEVELOPERS to check out these four Wireshark scans I performed while trying to connect to various Atlas servers. I made each of these scans after the 8.0 deployment because the problem still exists; http://www.jodiangaming.ca/WSScans.zip I assure you that the ZIP files contains legitimate Wireshark scans, no viruses/spyware, and is provided without any editing of any kind. The file names list which servers I attempted to connect to during the time the scan was being performed. All scans were made by following this process; - Starting at the main menu - Click to join a New server - Select the Server region (official) - On the "map" screen, click the server on the grid (black map) - Clicking the connect button - Wait until the Time Out error appears Additional testing I've performed over the previous patches (for this same issue) includes the following; - Disabled Windows Firewall & no AntiVirus/Spyware - Forwarded Ark ports to my PC (7777-7782, 9999-10000) - Forwarded Steam ports to my PC (27015-27030, 37015) - Set my PC into my router DMC - Eliminated my router from the network (PC wired direct to internet modem) - Switched to my Onboard NIC from my Add-In NIC - Performed an Atlas file verification through Steam (1 file fixed) - Performed a clean uninstall of Atlas and reinstalled - Removed all virtual Network Interface Devices (hamachi, etc) - Attempted to use VPN software to change my location (Germany, England, USA, China) - Removed all VPN Interface Devices (after testing) In addition, I patch Atlas as every new patch rolls out and I go through these troubleshooting steps all over again. With every Atlas patch I tried to connect to 3 Freeport and 3 Lawless servers in each EU/NA zone, both PVE and PVP, on official servers. I'm currently up to 16 hours of "play time" and have never joined a single server. EDIT: I've recently discovered that my connection to the NA Atlas servers seems to route through Germany, and only reaches as far as a server owned by Link11, which appears to be a data security firm. I've attempted to contact them for further troubleshooting (since the Devs aren't responding) and the Link11 support team is working on discovering the problem. EDIT#2: Developers, please continue to monitor this topic. I will keep troubleshooting with each patch released and add that information as topic replies.
Grid: E9 My company is being plagued with these issues cant play for longer than 2-5 minutes with out getting kicked. 1. Open atlas via steam client, 2.option to rejoin atlas not present. 3.click join anyway it fails to join after loading snap_18 endless black screen OR atlas error wall of text about 'nullu' i file unknown... 4. if you manage to get in after a few tries your character has a 75% chance of not being able to interact with anything (doors, chests, boat names are not present) There are some workarounds including killing yourself spawning at free port etc.. which if you arent inside youre own player structure you might be able to 5. ultimately if you are able to log in normally after several attempts... get booted Battleye not responding error. Rinse Repeat. I have... rolled back video drivers, window version, reinstalled game via steam, uninstalled battle eye reinstalled etc, disabled gforce experience. I have also verified game files via steam it always says 1 file not found and it will be download.. to which it is.. but it does not change the above described issue. My plea: My company has been crippled by this for the last 3 days.. immediately following release of 2x weekend. We are on the verge of losing our island and all of our efforts. Please Help. Report Ticket
WTF is the point of creating a bug report? I've tried this game out again and it still won't let me on any servers, from day ONE. I tried being nice, I tried to help troubleshoot, but the developers are absolutely useless. Never buying a game from anyone related to... - Studio Wildcard - Instinct Games - Efecto Studios - Virtual Basement LLC or - Grapeshot Games ... EVER AGAIN! I'll also be strictly discouraging anyone else from doing so through my website, YouTube streams, and social media pages. This company has no idea how to create and manage a game. I should have learned my lesson with their failures in Ark. If the full team couldn't create a decently running game with a properly moderated multiplayer then there's no friggin way a small part of that team would be able to do anything decent in an MMO environment. I don't see the official servers for this game staying online longer than a year. What a failure. My Related Bug Report Topics: https://www.playatlas.com/index.php?/forums/topic/16605-never-able-to-connect-troubleshooting/ https://www.playatlas.com/index.php?/forums/topic/3363-56-still-timing-out/ https://www.playatlas.com/index.php?/forums/topic/7671-attention-developers-connection-troubleshooting/ https://www.playatlas.com/index.php?/forums/topic/5220-62-still-timing-out/ https://www.playatlas.com/index.php?/forums/topic/5952-north-amercian-servers-in-europe/
Greetings, On my private server I wanted to start a new character so I killed my old character and selected to start a new pathfinder (big mistake). Since then each time I try to connect to my private server I get a timeout/connection lost and haven't been able to log in since. I have restarted the server, verified game files, uninstalled and reinstalled Atlas (including deleting any folders left after restart which was a save folder), tried joining through another player on the server, and tried joining through the server menu on steam without any luck. Important note: I can join official servers and create new characters there, I forgot to mention this in my first post.