Search the Community
Showing results for tags 'troubleshooting'.
Found 4 results
I've created quite a few topics on here regarding the connectivity issue where, FROM DAY ONE, you are unable to connect to any server or see the game map on the server selection page. I've done a ton of troubleshooting to see if I could find the issue. To this day, I haven't had any success. I highly doubt the problem is with my PC/Network because I'm able to directly trace to the game servers (on amazonAWS) themselves, but not through the connection that Atlas actually uses. Thus I believe the problem is either a routing issue, or due to the Atlas/Battleye software itself. That said, I invite THE DEVELOPERS to check out these four Wireshark scans I performed while trying to connect to various Atlas servers. I made each of these scans after the 8.0 deployment because the problem still exists; http://www.jodiangaming.ca/WSScans.zip I assure you that the ZIP files contains legitimate Wireshark scans, no viruses/spyware, and is provided without any editing of any kind. The file names list which servers I attempted to connect to during the time the scan was being performed. All scans were made by following this process; - Starting at the main menu - Click to join a New server - Select the Server region (official) - On the "map" screen, click the server on the grid (black map) - Clicking the connect button - Wait until the Time Out error appears Additional testing I've performed over the previous patches (for this same issue) includes the following; - Disabled Windows Firewall & no AntiVirus/Spyware - Forwarded Ark ports to my PC (7777-7782, 9999-10000) - Forwarded Steam ports to my PC (27015-27030, 37015) - Set my PC into my router DMC - Eliminated my router from the network (PC wired direct to internet modem) - Switched to my Onboard NIC from my Add-In NIC - Performed an Atlas file verification through Steam (1 file fixed) - Performed a clean uninstall of Atlas and reinstalled - Removed all virtual Network Interface Devices (hamachi, etc) - Attempted to use VPN software to change my location (Germany, England, USA, China) - Removed all VPN Interface Devices (after testing) In addition, I patch Atlas as every new patch rolls out and I go through these troubleshooting steps all over again. With every Atlas patch I tried to connect to 3 Freeport and 3 Lawless servers in each EU/NA zone, both PVE and PVP, on official servers. I'm currently up to 16 hours of "play time" and have never joined a single server. EDIT: I've recently discovered that my connection to the NA Atlas servers seems to route through Germany, and only reaches as far as a server owned by Link11, which appears to be a data security firm. I've attempted to contact them for further troubleshooting (since the Devs aren't responding) and the Link11 support team is working on discovering the problem. EDIT#2: Developers, please continue to monitor this topic. I will keep troubleshooting with each patch released and add that information as topic replies.
So! Voice worked perfectly last night and has even though others I know have had issues. A friend of mine found that his campus internet actually blocks the new Voip system integrated with Xbox. None of my settings have changed, none of my devices have changed since last night. I've worked through steam and my computer's audio devices to try and figure out if something might have been changed on me and this is not the case. Steam is set correctly, my devices are all as they were. Voice volume is all the way up ingame. I can not hear other players, and they can not hear me. They CAN hear each other. I have also unchecked allowing programs to take exclusive control of my devices. I did notice looking at my audio devices that ATLAS its self has not been recorded by my PC as having attempted use of my mic since last night even though visually, the mic lights up in the top right corner. All drivers on my PC are up to date. I run windows 10 with 32G of ram, a GTX 1080 founders edition GPU, and a i7 7700CPU. Below you will find the screenshot of the audio drivers/devices not recording input from the game: AtlasGame not accessed Mic since last night.
I thought I would make a list of things to check if you are having issues with server setup. These are mostly issues I ran into myself setting up the "Utopia EU" server. - Use a dedicated server with enough spec to support your entire map and player count. If you require a much larger map, this is not for you. - Check ports match up with your "start.bat" which you use to launch your server. - In the start.bat, make sure you use a unique identifier for "AltSaveDirectoryName=" Eg "AltSaveDirectoryName=A1" "AltSaveDirectoryName=A2" "AltSaveDirectoryName=B1". - If your having red wall issues, try using different port numbers and test one by one. Make sure to add new ports to firewall and "start.bat". - Try to keep everything in order. - Check you have entered the correct IP everywhere you entered an IP (I made this mistake, once.). - Simplify your server startup by making one start.bat. Use "timeout /t 30" to space out the time between each tile boot. - Server may not boot due to missing audio files "X3DAudio1_7.dll" and "XAPOFX1_5.dll". Don't worry, just download them and place them in "C:\atlasserver\ShooterGame\Binaries\Win64", fx. - Remember to start redis first. - You can clear the redis database using "C:\atlasserver\AtlasTools\RedisDatabase\clearall_127.0.0.1 - If you would like to restart your map and remove all char stats/buildings/claims, delete the contents of C:\atlasserver\ShooterGame\Saved - To become admin, enter this line into your start.bat "ServerAdminPassword=YOURPASSWORD?". - A list of admin commands "https://streamline-servers.com/billing/knowledgebase/4250/Atlas-Admin-Commands.html" Have your own suggestion? Leave a comment bellow and I will add to the list.
I am getting the error message and unable to load the game. I am getting the "Your application is built to load COOKED content. No COOKED content was found" message. I have checked my PC settings: Windows 10 pro 64-bit Intel Core i5-2400 CPU @3.10GHz Memory 8g DirectX 12 - Intel HD Graphics Family