Customer Service Satisfaction Survey

[Kidori 143]

Now that Grapeshot's addition of a Customer Support service has been live for some time, I'd just like to get an idea of how the community is feeling about the support they've received.

[Kidori 143]

If "Other" please specify in a comment.

[KNZVgame 10]

Problem? What's the problem?

Edited February 8, 2019 by KNZVgame

[Pollapiedrix 16]

Where is the 0/5 choose?

[Defixio 26]

I actually JUST experienced something that doesn't fit your options. 

 

A greifer dragged ships of the damned and sunk 3 ships last night on the PVE server. I put in a ticket. 

 

(talking about it here: 

Within 5 minutes I got a canned response saying they don't do restores and the ticket was locked. i opened a new one asking if the greifer would suffer a penalty for doing so and it got the same treatment so i got:

 

0/5 - My issue was explicitly not resolved, but was closed and locked  promptly

 

 

[Kidori 143]

3 hours ago, Defixio said:

I actually JUST experienced something that doesn't fit your options. 

 

A greifer dragged ships of the damned and sunk 3 ships last night on the PVE server. I put in a ticket.

 

Within 5 minutes I got a canned response saying they don't do restores and the ticket was locked. i opened a new one asking if the greifer would suffer a penalty for doing so and it got the same treatment so i got:

 

0/5 - My issue was explicitly not resolved, but was closed and locked  promptly

 

 

The result may not be satisfactory, but at least a reply came quickly. It's frustrating for sure, and I feel that discouraging that kind of behavior should be a higher priority than it seems like it is from your experience.