Scoffy

Yes, i'm sure a disgruntled and angry player, who just lost a bunch of their / friends' stuff, is completely telling the truth, and the Assistant Community Manager is lying on the Official Forums. In the original post @Tiberius_therononly selected a couple of lines from his conversations - I'd actually love to see the full conversation to see just how little "Grapeshot values it's players".

Kid? Ironic consider you're the one here crying over spilt pixels. And i'm no fanboy - i have been critical in the past of development decisions made by Wildcard. edit - but, because im not a prima donna, I didnt start crying on the forums and harassing staff on discord. I had a forum account on playARK but lost it after i was globally banned, woops. Never bothered to make one for playATLAS till i saw this absolute drivel of a thread and was so moved to speak out. Also, i am willing to take that bet for 'real money', please private me your details and we can try sort something out.

I dont think they had EA back in 1997 princess. I'm not being dishonest, i fully expected when i bought this game that if and when i had issues (and in your case probably caused by user error), they may or may not be resolved - and i may or may not lose everything i had created at any time. But then I guess i'm not as precious as you

@Tiberius_theron You need to relax mate - we're a couple months in and this is an early-access game. Things are going to stuff up, bug out, and you will lose everything. If you are not interested or have the tenacity for that, come back later when the game is more firmly developed. You actually already got responses from Jat and Dollie; these two are Community Managers and they are actually going out of their way to give you a response on tickets when, essentially, it's not their job. Even Dollie responded in this thread You stuffed up a merge and want a fix in 2 hours? Pull the other one buddy. Responses from Customer Support can take days, even weeks, that is just how it is - i'd assume most of the resources of the studio are being focused towards development of the game and fixing bugs / exploits - hence the 'Early Access'. Even when you get a response, there's no guarantee items will be replaced. In ARK i went through many many characters due to deletion bugs. I had a whinge sure (not on the general forums though), but then just re-leveled and rebuilt again because the game is in development and shit is going to go wrong. Harden up princess.