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  1. I don't feel Grapeshot values it's players time, money, or effort put into its products. I've become extremely disenchanted by the way the Developers are starting to handle in-game issues, glitches, and bugs. We have players quitting by the thousands, and leaving the game with negative reviews daily. The need for more in-game GM support has become increasingly apparent. Just this morning a friend tried to merge his company, game bugs out and recruits him instead of merging the companies. Now he's SOL. No access to his ships, tames, etc. We all submit tickets to the GMs and PM Amber, Dollie, and Jat on Discord to make them aware of this game breaking bug. Instead of getting a quick reply of we'll get this prioritized with a GM and get it fixed asap. We get this nonsense. Last week we lost a Brig to a bug where the ship just stopped in the middle of the ocean with full wind to SOTD. When we report it....we get this BS. ^ In other words your time invested into the game means nothing to Jat or Grapeshot at the end of the day. PvP is PvP. But when it comes to game breaking bugs on Grapeshots part, the team can and should be addressing those issues the same day. Grapeshot shouldn't be allowed to call Atlas a MMO if they aren't willing to put in the effort to have proper MMO customer Service GM's. It wouldn't be so bad if the Grapeshot team answered all tickets in a timely manner, however it takes days, or weeks to get a simple reply. Which is unprofessional from a customer service point of view, and leaves players feeling worthless. So they leave the game. While I understand the game is EA, it seems to be the common thing to lean on when things go south, and Grapeshot just doesn't want to put further investment into its team manpower to properly address issues. Instead, they'd rather lose players.
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