Welcome to the ATLAS Support Ticket System. Please ensure that you select the appropriate category for your ticket as defined below:
Live Game Support should be used when you require GM assistance in-game. Please note we cannot currently address all issues. Company ownership, mergers, stuck players and creatures are among the issues GM’s may be able to assist with. Please refer to our note at the bottom of this section.
Report Players should be used if you wish to report a player for breaking the Code Of Conduct. This includes aimbot/hacking/exploit reports as well as harassment reports. The full CoC can be found here. Please be sure to submit as much information as possible. Evidence included should be in the form of clear screenshots and/or video.
Server Outage/Issue Report should be used for reporting server outages and connectivity issues.
Please fill out all relevant fields in the ticket to the best of your ability to ensure a timely resolution of your issue. Our GM’s may contact you for additional information if necessary. Also, please read this post describing how to use the CCC command to add valuable information to your ticket.
Please note that during Early Access, we are providing limited in-game support and utilizing this ticketing system as a way to identify game issues and trends for problems we need to address and fix with our technical/development resources. At this phase in our development cycle, we will not be providing restoration for items, creatures, ships or other in-game assets.
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