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Showing results for tags 'technical'.
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Hello everyone. I've found a potential fix that solves the problem of the loading issue, where the game would become unresponsive, you'd have long load times, system would become unresponsive etc. In my investigation in an attempt to find out what could be the cause of this issue, which you can read about here: https://www.playatlas.com/index.php?/forums/topic/11535-client-instability-potential-causes/ lead me towards the solution, so onto the solution, though be warned: You have to do a bit a of manual work here. The Solution: 1. Step 1. Navigate to where Atlas is installed - this you can easily find without any real hassles. First right click on the game name in the steam library, click on properties, then click on the local files tab, then click on the browse local files. This will open the game folder where the game is installed. 2. Then navigate to this folder: ATLAS\ShooterGame\Content\Movies. 3. Create a folder named Backup in this folder. 4. Move AtlasTitle.wmv and LoadingScreen.wmv to the backup folder. 2. Step 1. Launch the game. 2. Join the server of your choice. Note: If this for some reason don't work for you, please do comment here for further help. If you need to revert back to the original state, just move the two files back from the backup folder into the folder they came from and you'll have it back to the original state. [DISCLAIMER] You accept the consequenses of anything you do on your computer, where Grapeshot or me cannot be held accountable for any issues or loss of data you may encounter in your efforts in doing the above. However I do not think this will cause any loss of data and solution provided can easily be reverted back to original state. IF this worked for you, be sure to comment, leave a like and be sure to let others know of this fix. Happy Gaming! //INC.
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I've been trying to make support tickets all day, each one instantly being marked as "solved" the second it is submitted. I've tried making a technical support ticket, see if that fixes things, nope. Instantly solved. I've tried messaging some of the grapeshot people in the discord channel and no response. This is my last place to turn to try and get some help. Please and thanks...
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As I'm one of those who're affected by client instabilities and being unable to join, long loading times without being able to successfully load in. I did some investigation to try and dig a bit deeper, where what I've found, might be one of or the main reason behind the client instability that players get when the attempt to join a server. I used the windows task manager and the windows resource monitor to do this. So what I did was I opened the task manager, resource monitor and the Atlas it self, then set the resource monitor to filter for Atlas.exe, which basically means it shows what the Atlas program is doing, both in terms of cpu, disk, network and memory. The most important part here is what it's doing with the disk, basically what it's reading or writing to. What I've been able to find so far... The menu animation is a windows media video file named AtlasTitle.wmv, which also seems to be running when the game is attempting to load in the actual game. The loading screen animation is a windows media video file named LoadingScreen.wmv, where several of these are being run simultaneously from the disk after clicking the button to join/connect. The Atlas.exe is running it self from the disk - this could potentially be a very serious issue, to the point of it being one of the main reasons, if not the main reason for the client instability issues when trying to connect and load into the game. I've also noted it using the msdmo.dll to compress data, which as far as I'm aware is only used when fragmentation to data happens, which I can only assume it's because fragmentation of data has been caused. I don't know why the Atlas.exe is reading/writing to the executeable itself, as it's loaded into the memory, so it should not be necessary to read from the program on the disk, it would be other files that would be accessed, primarily to read them or run them, but some files could be written to like configuration files. Anyone reading this, you're more than welcome to try and do what I've done to see if you can recreate the same results I got - on your systems, or maybe even get similar or different results that you can share with us here, this will help the developers more accurately pinpoint what could be going on as it is a very widespread issue. In whatever case, please do share what you find and if you happen to have expert knowledge in terms of computing, programming, etc. feel free to chime in and elaborate or share your thoughts as to what you think is going on. /Inc.