Jack Sparrow pvp

Hi, I have been experiencing the "unable to fetch current server info" problem for the past 10 hours or so. A person I talked to was able to have success by posting here and asking for their character to be reset. If I could please have that done that would be amazing. Server: NA PVP My steam name: imblocks1 In game name: Jack sparrow Last grid location: A6 Thank you. I look forward to playing again.