whitestar

3 minutes ago, HelixU4 said:

You should still have access to the file system of the game server. Else I'd move far away for that host.

unfortunately， i can't access to the folder at all, i only can edit the servergrid.json file at the control panel(website).

do you mean if i can access to the server folder to clean the map cache, then problem will be solved?

Just now, Wartai said:

Map cache is on your computer
ATLAS\ShooterGame\Saved\MapImagesCache\

Yes i have cleaned my map cache, but still not working.

Does the server side map cache also need to clean? but i cannot access to the server folder, it is not my server.

18 minutes ago, Wartai said:

I have my own server at home ..

means you have full control on your own server, did you clean the map cache in your server folder?

i rent 3rd party server, i cannot access to the server folder to clean the map cache.

27 minutes ago, Shield said:

did you copy the images from your exported files to your .\ShooterGame\ServerGrid folder?

it is 3rd party server, not my computer

3 minutes ago, Wartai said:

I have no idea whats causing that issue with yours then, I used to have same issue with players that come on my server too, no one else has the problem again..
My in-game map what I have discovered shows on server info too, before I join server..

May i know you are using 3rd party server or self computer?

19 minutes ago, Wartai said:

shouldnt have to wipe it to get it working, but will have to shut server down then edit the file, then start it..

20 minutes ago, Wartai said:

shouldnt have to wipe it to get it working, but will have to shut server down then edit the file, then start it..

Yes, im doing this always, everytime i edit the servergrid.json, i always shut down and restart the server, but it doesn't work at all.

And the old map appear again, if i remove both URL from json file, what is this problem?

2 hours ago, HelixU4 said:

Yes and that's the case for many, not using web server works for some, other a web server works. There is no right and wrong. But it's wrong to claim that using URLs break the maps while it actually work in most cases.
And updating the GridEditor is the first thing people should do when facing issues with their map.

Whatever i do to the URL, it doesn't work for me, neither delete the URL or with correct URL. If i put URL in the MapimageURL, it will show the map in Server login interface, but in-game map not working. If i delete both URL, it show the old map again, but my computer map cache all cleaned, why it still show the old map? i was renting a 3rd party private server, is the server map cache not cleaned?

by the way, Where can i get the latest version of GridEditor? My version is 1.0.0.0, what is your guys version that can solve this map issue?

7 minutes ago, Wartai said:

I removed the URLs from the  ServerGrid.json using Notepad++ , you can just use notpad ..

 "MapImageURL": "http://arkdedicated.com/atlaspreview.jpg",

 "MetaWorldURL": "http://atlasdedicated.com/xkvLAefEmYagICAfkDqknUIceSobwBma/ServerGrid",

so they look like

 "MapImageURL": "",

 "MetaWorldURL": "",

Works fine for me ...
For some reason, the latest version map editor when removing those URLs in the server edit, didnt actually remove them from the  ServerGrid.json
Doing this will force it to use the cached version of the image which is accurate, but if you wipe the server, it will show in server info screen as explored until you login so it will update

Yes, i have removed both URL from the ServerGrid.json, but not working for me. Since im rented a private server from 3rd party, not mine. So i dont know to wipe the server. I also tried to clean my map cache in my computer, but still not working. So is this the 3rd party server problem?

On 1/3/2019 at 11:23 AM, Atlasprime said:

The latest server grid editor exports the images in the correct format. 

In my experience if your in game map is still not working... its due to port issues. 

Hi, how to fix the ports issue then?

19 minutes ago, HelixU4 said:

Are you hosting the map files on a web server? I find this to be the best and most reliable way to have maps working. I have no issue with maps at all. Everything is working as it should.

yes, i upload the image to webserver for both cellimage and mapimage(both jpg file), i can see the map on server log in interface, but in-game map is missing, also the treasure map missing.

On 1/5/2019 at 7:32 PM, zedvenom said:

My server did that and then they changed the map files from png to jpg and they started working properly. 

Hi, but i have tried this still not working for me, i rent 3rd party private server, mine also customize map. i have tried to upload the jpg map files, but still not working.

i really dont know whats going on

Hi i have 100% followed above instruction, but the map still not working, anyone know what is the problem?

My customize map is only 1 grid, is quite simple i think.

Hi, i have followed all the instruction from above shown, but i still have the same problem with my in-game map, it still doesn't show the map properly.

I rent the private server from 3rd party, how should i fix this?