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Sleepless Knight

How long for replies to support tickets?

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We have a player  who has completely boxed our base with high walls and used an exploit to sink 3 of our ships. Its on the NA PVE server and its my understanding by rules of conduct he's in violation. I Created a Ticket on Monday and had no reply yet. Cant play the game as is and need someone to answer the ticket asap please. 

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