I had this happen to me as well; if you got a different response I would love to know, the response I received was:
Posted May 28
Changed Status to Closed
Hello Shaylee
At this time we are unable to provide assistance for this issue. We apologize for any inconvenience this may have caused you. We will be utilizing the information you have provided to assist us in resolving this problem via technical/development resources.
Voodoo