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Everything posted by Jatheish

  1. Jatheish

    Unable to connect/see Official Servers

    Hey guys, Currently looking into reports about players either not being able to join or see Official Servers on the Xbox. Please note that this is different to a single server being offline, or the fact that Blackwood servers are not displaying in the Unofficial Filter (we have fixed this internally and will be patching it asap). I am specifically talking about those who have never been able to join our Official Servers (it always times them out), or those who do not even see the servers list in the client. If you could fill in the information below, it'll help us get to the bottom of the issue. Please specify your problem: - I cannot see Official Servers - I can see Official Servers but I am unable to join them Are you able to see other types of servers? - Unofficial - Non-Dedicated - Both Are you able to connect to Unofficial Servers? - Yes - No What Xbox are you playing on? - Xbox One - Xbox One S - Xbox One X - If more than one, please specify. Where are you located? Please include the country and the city/state How do you get your internet? Please specify whether it's provided via an internet company or mobile phone/cellular company (name them) and whether you're hardwired (ethernet) or on wifi. Are you on Comcast, if so have you tried to disable the XFi Advanced Security Features? (More info) - Yes, that fixed it - Yes that did nothing
  2. Hey folks, Currently investigating the bug where structure pieces (typically ceilings) will seemingly randomly demolish as if they had no structural support. If any of you are experiencing this on the Official Network, the following info would be helpful: Network: Any screenshots or video demonstrating the bug: Repro steps if available/applicable: CCC (if location specific, please include the CCC with your report): Cheers
  3. Jatheish

    Official servers not showing up.

    Could you check out this thread:
  4. Jatheish

    Unable to connect/see Official Servers

    I'm in communication with Comcast right now to see if we can get them to lift it, as this appears to be on their end. Would you guys be able to share with me a screengrab of your XFI Advanced Security logs that show the servers being blocked?
  5. Jatheish

    Cannot see Server - fix

    Are you guys able to show me a screengrab of the potential threats screen so I could relay that info to Comcast?
  6. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    I'm going to lock down this thread as this specific issue was resolved by our latest client-side patch, however, if you are still experiencing similar problems please create a new thread and we'll investigate (and escalate to a mega-thread if more info is warranted).
  7. Hey guys, We're currently investigating the issue where Xbox Frames can be incredibly poor and makes the game stutter. What would help us narrow down the cause and get to certain fix is gathering more information about why this problem happens, so if you're experiencing the extreme stuttering if you could please fill out the information below, that would be incredibly helpful. What Xbox are you using? - Xbox One - Xbox One S - Xbox One X Do you have ATLAS installed on an Internal or External Drive? - Internal - Internal and External (game is on Internal) - Internal and External (game is on External) What game mode are you experiencing the issue in? - Single Player - Official Servers - Non Dedicated (Host) - Non Dedicated (Client) - More than 1: please specify - All Have any of these workarounds resolved the issue for you? Workaround 1: Hit the dashboard button Quit the ATLAS application Relaunch it Workaround 2: Hit the dashboard button Quit the ATLAS application Restart the console Relaunch ATLAS Workaround 3: Moving the game to an internal hard drive Workaround 4: Under Preferences: Capture and share: Allow game capture: Don't Capture. Workaround 5: Clear your Xbox Cache (guide on how to clear the cache) This isn't a bug we've ever experienced on our side so we'd like to get to the bottom of it as soon as possible. Any information you're able to provide will be very helpful. Thank you very much Pathfinders!
  8. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    There was a crash associated with this issue which would have happened in Non-Dedicated and maybe else where. The patch with this fix has just launched!
  9. Jatheish

    No animals on private server.

    We're talking to Nitrado about this directly to get to the bottom of it, we suspect it's config related but we'll find out.
  10. Jatheish

    Can't progress at all. Stuck at lvl 6.

    We do have a known bug in Freeports at the moment where you'll stop gaining experience points.
  11. Jatheish

    Show non-Atlas servers

    We'll get that sorted . I'll move this over to bug reports, thanks for the heads up.
  12. Jatheish

    Thanks for adding singe player

    It's actually a bug with Freeports atm, we do have a fix submitted to certification (and we'll be releasing it today for PC, as it's clientside only). Have just posted this thread in the bug section: I know this ruins the new player experience in these game modes atm so hopefully these workarounds can help you manage until we get the fix through certification!
  13. Hey guys, There is currently a bug that makes it so players aren't able to gain experience points in Freeports on Single Player and Non-Dedicated. The good news is that we've fixed this internally, a patch will be going out for PC tonight and we've got a fix with Microsoft (including a bunch of other stuff), so hopefully, that can go out as soon as possible. In the meantime, there are some possible workarounds that could be explored via cheats or changing your server settings. Workaround 1: Before starting a single-player or non-dedicated session, you can change the game settings to increase certain things such as the rates. This will make it so you can harvest and gather the items much more quickly without tools in order to acquire a ship and sail off the Freeport grid. Workaround 2: You can use cheats! First of all, to unlock the cheat bar, do the following: Go to the pause menu and simultaneously press LB+RB+X+Y to pull up the admin bar. Now that you've got this bar open, you can either teleport to a new location: cheat TP M6 -198788 -196971 125 or You can spawn in a bunch of items to get you started: cheat gfi weaponstonepick 1 0 0 cheat gfi weaponstonehatchet 1 0 0 cheat gfi clothh 1 0 0 cheat gfi cloths 1 0 0 cheat gfi clothp 1 0 0 cheat gfi clothgl 1 0 0 cheat gfi clothb 1 0 0 cheat gfi campfire 1 0 0 cheat gfi waterskincraftable 1 0 0 cheat gfi yarkspear 1 0 0 These are the basic items you can spawn in to help you get off the Freeport and then after that, you can continue as normal
  14. Jatheish

    Filter Inventory Box Bugged?

    Clearing the remote inventory on exit should resolve the issue. We have a bug filed on this and are planning a hotfix ASAP with the FPS issue.
  15. Jatheish

    Can’t Enter Game

    This crash sounds likely related to the party issue which was identified last night, additional info: As for this, do you have multiple controllers plugged into/selected on the Xbox? We've had similar reports and the outcome has been to try the other controllers out.
  16. Jatheish


    We have 1 major fix for stalls/perf coming in this upcoming client patch, and the patch following that one will fix another major one (the most common people experience). There are some temp workarounds that can be explored right now: Servers from Nitrado will be available after this first client patch goes out --> it's currently in cert
  17. Jatheish

    Unable to climb ladder on sloop

    Mm it may be because the ladder is too close to the ground, it's something we do want to tweak. If you try looking towards the bottom of the ladder or the lower 1/3 that might help.
  18. Jatheish


    Both of these aspects are by design
  19. Jatheish

    Press A to Continue

    Awesome, let me know. We definitely want to get to the bottom of this.
  20. Jatheish

    Cannot see Server - fix

    Thank you for the additional info StalkingWolf!
  21. Jatheish

    Press A to Continue

    @Maldrick We've had mention of this once before and the user ended up being able to get passed it by switching their controllers. Are you playing with multiple or wired ones?
  22. Jatheish

    No official servers for some?

    From another thread: If you are a Comcast customer, their XFi Advanced Security features block the requests from coming into the Xbox for the official server. You need to allow these requests or disable the feature.
  23. Jatheish

    Cannot see Server - fix

    Interesting, thanks for the heads up. I'll pass this along to our host too. Would be great to know if you have further instructions on how that setting could be changed.
  24. Jatheish

    No official servers for some?

    I've followed up with our hosts for some additional information to help us run tests to identify what's precisely happening here, hopefully we can get to the bottom of this as soon as possible.
  25. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    Thank you for all the info guys!