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Jatheish

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Jatheish last won the day on October 13

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About Jatheish

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    Live Producer & Lead Community Manager

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  1. Jatheish

    Crashing when logging onto bases

    Hey folks, We're currently investigating reports of players not being able to log onto specific bases as it causes the game to crash (application to shut down). If you are experiencing this on an Official Server, please fill out the information below. Specifically, having the location is most important as it enables us to carry out some data collection and analysis to identify why this is happening and how we can improve it going forward. What type of Xbox are you using? (Is it a regular, S, or One X?) What network are you experiencing this on? Which grid? Which island? Do you have the CCC? This isn't something you're able to get on Xbox, however, if you have PC players in your company, they can help out: Thank you very much!
  2. Jatheish

    Can’t log on due to “Outgoing reliable buffer overflow”

    Have you been able to log back on since?
  3. Jatheish

    Maps still broken...

    We've got a fix in the pipeline for maps, it's currently going through cert at the moment, unfortunately, it's not something we can fully put through its paces until it's in the live environment, so we'll have to see for sure whether this will resolve all cases.
  4. Jatheish

    Unable to connect/see Official Servers

    @BugeyedflyOkay that sounds like a different issue to the Comcast one. I will reach out to our hosts to see if there are any additional diagnostics we can run to identify why that might be the case. I assume your Xbox has its NAT set to open? Additional info re: Comcast, they say that the issue should be resolved on their end and if there's still any trouble, you can contact them directly. I reached out to them via twitter https://twitter.com/comcastcares but I am sure there are other avenues to explore too.
  5. Jatheish

    black map unofficial servers

    Our engineers are looking into this at the moment
  6. Jatheish

    Unable to connect/see Official Servers

    There are some significant differences despite the similarities in mechanics and visuals. Are you able to see non-dedicated servers and join those?
  7. Jatheish

    Unable to connect/see Official Servers

    Out of curiosity, are you able to join Non Official Servers? Say an unofficial Nitrado? could I know who your ISP provider is? Thank you very much for the additional information! I have followed up with Comcast and I believe this is a change that they'll have to make, but I am not sure when that'll be. I will ping them again.
  8. Jatheish

    Official servers not showing up.

    Could you check out this thread:
  9. Jatheish

    Unable to connect/see Official Servers

    I'm in communication with Comcast right now to see if we can get them to lift it, as this appears to be on their end. Would you guys be able to share with me a screengrab of your XFI Advanced Security logs that show the servers being blocked?
  10. Jatheish

    Cannot see Server - fix

    Are you guys able to show me a screengrab of the potential threats screen so I could relay that info to Comcast?
  11. Jatheish

    Unable to connect/see Official Servers

    Hey guys, Currently looking into reports about players either not being able to join or see Official Servers on the Xbox. Please note that this is different to a single server being offline, or the fact that Blackwood servers are not displaying in the Unofficial Filter (we have fixed this internally and will be patching it asap). I am specifically talking about those who have never been able to join our Official Servers (it always times them out), or those who do not even see the servers list in the client. If you could fill in the information below, it'll help us get to the bottom of the issue. Please specify your problem: - I cannot see Official Servers - I can see Official Servers but I am unable to join them Are you able to see other types of servers? - Unofficial - Non-Dedicated - Both Are you able to connect to Unofficial Servers? - Yes - No What Xbox are you playing on? - Xbox One - Xbox One S - Xbox One X - If more than one, please specify. Where are you located? Please include the country and the city/state How do you get your internet? Please specify whether it's provided via an internet company or mobile phone/cellular company (name them) and whether you're hardwired (ethernet) or on wifi. Are you on Comcast, if so have you tried to disable the XFi Advanced Security Features? (More info) - Yes, that fixed it - Yes that did nothing
  12. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    I'm going to lock down this thread as this specific issue was resolved by our latest client-side patch, however, if you are still experiencing similar problems please create a new thread and we'll investigate (and escalate to a mega-thread if more info is warranted).
  13. Jatheish

    Xbox Framerate Bug / Framerate Degradation

    There was a crash associated with this issue which would have happened in Non-Dedicated and maybe else where. The patch with this fix has just launched!
  14. Jatheish

    No animals on private server.

    We're talking to Nitrado about this directly to get to the bottom of it, we suspect it's config related but we'll find out.
  15. Jatheish

    Can't progress at all. Stuck at lvl 6.

    We do have a known bug in Freeports at the moment where you'll stop gaining experience points.
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