I lost my character when attempting to change my home server, just as the server upgrades to patch 11.2 start happening. This was AFTER lawless were removed as available home regions. I was not paying attention at first, but it was giving me lawless regions as options, and I ended up selecting F12 instead of E12. I later figured out this was because I had "Favorites" selected instead of "Official". I received the time out dialog, and upon relogging, got presented with the character customization screen. This came back no matter what I tried, which included restarting the game, rebooting computer, verifying files, selecting new home regions, logging into the PVE servers and back, and leaving it overnight to try again in the morning. I realized that I was able to see the global chat of f12 and talk as a "nomad", and that probably meant I was screwed, so i went ahead and made my character and it even let me spawn in F12, when i shouldn't of been able to.