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Dollie

Grapeshot Community Team
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Everything posted by Dollie

  1. Following up on character loss issue; we've fixed some cases where people were unable to connect to their characters with v15.67 and we are continuing to investigate reports. It is a priority for the team. In the interim, we recommend creating a new character if you are still effected as we cannot restore them at the moment. We appreciate your patience while we work through this and we're sorry for any inconvenience this has caused. If the character you lost was the owner of your Company, please submit a support ticket here so we can have a GM assist you in regaining ownership. If you would like to tell us the steps leading up to this occurring for you, please do so as it may be useful to our ongoing investigation. Include the Network on which you were playing at the time and the server. Please keep it concise ie: Network/Server/Steps prior the the issue: Did you experience this: - When logging in after a deployment - After death - After transition And for those of you who managed to get your characters back, did that occur when: - Relogging - After death - After transition Thank you guys.
  2. SHOW 'N TELL Avast, Pathfinders it be time for a new Show 'n Tell Showcase! Hear ye, hear ye! We be treasure huntin' fer the finest of ATLAS community creations! Show us yer mighty fleets, paint pieces, flags & sails, impenetrable forts, hellish tats, scenic screenshots, 'n entertainin' videos! Each fortnight, we'll be runnin' a contest where we'll select th' best o' th' bunch 'n award tha winners wit' a cash prize! Submit your entries in this 'ere thread for us to be viewin'. We’ve created this dedicated thread for submissions. Don’t hesitate to show us what you’ve got. the last two week's entries were amazing and we look forward to what you have for us this fortnight! Happy little trees. This is a friendly contest and not intended as something highly competitive. We'd like to showcase your creations in their many shapes and forms. Submit your entries by Monday the 11th Feb for a chance to fill your chests with some booty!
  3. We may not reply to everything and sometimes things take a little more time than you'd like but I can reassure you that we are aware of what's happening along with community feedback and will respond via a patch appropriately (when appropriate). Can we integrate everything the community would like or has an issue with? We need to analyse it within the context of our design, pipelines and technical requirements, which is the biggest factor for how and why things can or can not be changed or implemented. Our investigative process in relation to enforcement and the outcome of such is not something we generally divulge publicly. We do take enforcement action for griefing where we deem it appropriate and we will continue to do so (including dev-wipes and bans). As we've stated previously, addressing such things via technical solutions is our priority in order to prevent these issues moving forward. We've taken note of the torpor-related quirk and we'll be looking into it. Thank you. I'm happy to report that the SoTD issue on PvE servers will be addressed in our upcoming deployment:
  4. This thread was created two hours after the submission of a ticket related to a failed Company merge on a PVE network. Our Customer Service crew rarely respond to a ticket in such a short amount of time. Exceptions to this more pertain to incidences where myself or Jat step in ourselves when the issue reported is time-sensitive and has potential wide-spread consequences in regards to the overall playerbase. Along with being Community Managers, we are on the Live Services team and identifying and working to repro and resolve game breaking bugs in a broader sense are aspects of our roles along with investigating player reports and Enforcement in the more complex and far reaching cases. Whilst our resources lie on the side of technical solutions in order to address the underlying issues and, ideally, resolve those we do view Customer Service as an intrinsic aspect of the overall player experience. We've recently expanded our Customer Service resources and we will look at that again as we progress in our development cycle. I think it is worth noting that I advised this player that I would assist them in getting their friend's items and creatures transferred across to the new Company myself if it hadn't been resolved by our GM team by tomorrow.
  5. Dollie

    Sloth Atlas Comic

    You're very talented! lol
  6. I've looked over your ticket. There seems to be some confusion, yes. I'll DM you and assist you in regaining access to your Company.
  7. Dollie

    MAKO.png

    From the album: Show n Tell 3

  8. Dollie

    MASTERA86.jpg

    From the album: Show n Tell 3

  9. Dollie

    COBOLMOON.jpg

    From the album: Show n Tell 3

  10. Dollie

    MELORA.jpg

    From the album: Show n Tell 3

  11. Dollie

    MIEKKA.jpg

    From the album: Show n Tell 3

  12. Dollie

    TACTICALNATTY.jpg

    From the album: Show n Tell 3

  13. Dollie

    MOETEL.jpg

    From the album: Show n Tell 3

  14. Dollie

    TOTRIDER2.jpg

    From the album: Show n Tell 3

  15. Dollie

    VADEARLST.jpg

    From the album: Show n Tell 3

  16. Ships can't be teleported via Admin commands. It sounds like something we're currently looking into to be honest. DM me with your network and server anyway as it may help with gathering data.
  17. SHOW 'N TELL Avast, Pathfinders it be time for a new Show 'n Tell Showcase! Hear ye, hear ye! We be treasure huntin' fer the finest of ATLAS community creations! Show us yer mighty fleets, paint pieces, flags & sails, impenetrable forts, hellish tats, scenic screenshots, 'n entertainin' videos! Each week, we'll be runnin' a contest where we'll select th' best o' th' bunch 'n award tha winners wit' a cash prize! Submit your entries in this 'ere thread for us to be viewin'. We’ve created this dedicated thread for submissions. Don’t hesitate to show us what you’ve got. Last week's entries were amazing and we look forward to what you have for us this week! A trio of gliders navigate a canyon with ease This is a friendly contest and not intended as something highly competitive. We'd like to showcase your creations in their many shapes and forms. Submit your entries by Monday the 21st for a chance to fill your chests with some booty!
  18. Dollie

    chinese character boxes

    In response to your question, no, that's a little tinfoil hat-ish. Also we can find out the steam id of players we are investigating via other methods This might be something you'd be interested in, a mod made by the community which resolves characters which do not display in game.
  19. If you are a solo player, submit a ticket and a GM will help you get your Company back.
  20. An emergency maintenance took place at 09:00 AM UTC which resulted in all our Official Servers being brought offline whilst we investigated a technical exploit. As a result of the exploit, our Official NA PVP Network, The Kraken’s Maw, had received a rollback to approximately 05:45 AM UTC specifically as we were able to backtrack precisely when the issue started to occur with our logging system. All other networks were brought back online with no changes. The damage done was caused by a technical exploit which we have now protected against, no administrator accounts were compromised in this situation. We apologize for the inconvenience and we thank for your patience and understanding during this time. In regards to action taken, multiple accounts have been banned in relation to this, by ourselves and BattlEye, though the evidence and our extensive logging indicates that this group does not have any specific ties to any one company, but are instead targeting streamers and large or well-known companies. We will continue our investigation and will take action on all involved accounts and companies when we learn of their involvement immediately. To compensate, we’ll be extending the 2x Bonus Rates until Wednesday. Please be assured that this is a priority for the team and we are working extensively to ensure that it does not occur again. Sincerely, Grapeshot Games
  21. Dollie

    GLOBALLY BANNED???

    OP, I've been given your full ban record to review. You were banned for extreme racism in game with clear evidence. Your ban will not be revoked. This thread is getting a little off-track so I'll go ahead and lock it now.
  22. Dollie

    Black Butterflies

    Following up with the link to the global banlist of Steam 64ID's: http://atlasdedicated.com/pc/banlist.txt This updates with each ban. Thanks guys, I'm out for now
  23. Dollie

    Black Butterflies

    There has always been a public banlist. Some of the Community who played ARK (amongst others) are familiar with it. We will be sharing it for those who are unsure as to where to find it soon.
  24. Dollie

    Black Butterflies

    As a team, we take these reports seriously. We are investigating multiple companies for their possible relation to a small group of players who have recently broken our Code of Conduct on our Official Network through the use of an illegitimately obtained admin account and game exploits (which have been patched in prior weeks). Multiple accounts have been banned in relation to this, by ourselves and BattlEye, though the evidence indicates that this group does not have any specific ties to any one company, but are instead targeting streamers and large or well known companies. We will continue our investigation and will take action on all involved accounts and companies immediately.
  25. Ahoy Pathfinders! I'm Dollie, your new Community Manager with training wheels. I'm excited to be a part of the team, especially working on an MMO title focused on Pirates! I've enjoyed meeting new people via ATLAS on the Discord & Forums, along with seeing familiar people from the ARK community. You’ll definitely hear more from me on those platforms, as well as on Twitter. As for my background, I've had extended experience with running communities or operating in a leadership role across various gaming platforms. Some of you may recognize me from the Official ARK PVP community. For those of you who aren't familiar with me -- I come from a competitive PvP background and have a love of FPS, Survival, MOBAs, and MMOs along with quirky lil indie games. Other Dollie funfacts include my penchant for anything post-apocalyptic, suffering from an unhealthy addiction to pistachios and an equally unhealthy repertoire of bad jokes and puns. Don't hesitate to message me with all of the things and I’ll do my best to get back to you...or I’ll just pile it all onto Jat's desk. Real talk though, I'm looking forward to getting more involved with the Community, I do read all of your messages but I may not always have time to respond to each one. Rest assured, Jat and I, as well as the rest of the team, do take note of everyone’s feedback and with your help, we’ll work together to shape and realise the vision for ATLAS as the ultimate fantasy pirate adventure. Now on to more exciting topics! thar she Streams! At 1 PM Pacific Time this Friday, the ATLAS team will be hosting our first ever Developer Livestream! Join our crew at Seattle HQ as they unearth a veritable treasure trove of information and news regarding upcoming content, gameplay changes, and future development plans. You'll want to keep your eyes trained on the waves, or perhaps beneath them, as you might just catch a glint of what's to come! It's a few days away, so here's a little early look at some upcoming content: Guillotine Hydra Armor Pegleg With so much more planned to be revealed live on stream! Seriously, you'll not want to miss out. We'll also be opening the floor to questions from the Community! You can ask almost anything here on our forums or on Reddit. We’ll be selecting an assortment of your questions to answer live on stream. Whether you’re a twitcher or a mixer(er?), you’ll be able to catch us on both platforms at Twitch and Mixer! See ya scallywags then Performance, performance, performance! Complete Patch Notes This week is all about performance! Well, that’s not entirely true, there have been a multitude of various fixes. But we’ve made vast improvements to our networking and server performance on our most intense Official Servers has increased by approximately 20% (an in some cases, more). The team are currently working on additional changes which we hope to be able to deploy later this week which will further improve server performance by approximately 25%. Incidentally, we’re not going to stop there! We’re going to keep hammering on server performance so that your grand Naval Battles can take place on the smoothest seas (unless you’re in a storm, of course :P) current v11.3 - Fixed an exploit [details coming later] - Additional backend infrastructure for anti-cheat and hack detection 11.2 - Server performance optimisations (20%+ improvement). We'll have more changes in the week for an additional (approximately) ~25% server perf improvement. v11.1 - Enabled BattlEye Anti Cheat on all Official Servers. Please restart your Steam Clients and make sure to install BattlEye in order to play on our Official Network. Unofficial Networks can still play without BattlEye, and players can right-click the title in their Steam Library and play without the anti-cheat. For those of you who have made custom shortcuts, please update the executable to this: ShooterGame\Binaries\Win64\AtlasGame_BE.exe - Implemented code to kill off inactive bodies in Freeports and Lawless Regions (players who have been logged off for more than 10 days). v11 - Re-enabled weapon/attack based feats - Fixed game exploits v10.82 - Temporarily disabled weapon/attack based feats v10.8 - Claim Flag Settings have now been enabled - Taxing Resources now affect crops - Tax Bank will stack items similar to a Crew Resource Box - Tax Bank will no longer allow you to drag item's into the inventory, so to prevent items from being taxed, they must be dragged from within the Tax Bank itself to the ignore folder. - Cost of Drake Token has been reduced to 20,000 Gold Coins and is now available for purchase at the cosmetic vendor in freeports. - 25% buff to explosives against stone structures v10.79 - Changed how custom blueprints are crafted for STACKABLE items when they're given a stat roll: > If a stackable item is crafted from the same blueprint and you already have an item crafted from that blueprint in your inventory, it will stack on that pre-existing item and not receive a different Intelligence Stat Bonus. > If you want a different roll from the same blueprint, you must make sure that you do not have an item which was crafted from that same BP in your inventory (stated or non) > This means that you can keep rolls by keeping the item in your inventory when crafting from the BP, even if you do not have the level of intelligence required to get the crafting bonus. Alternatively, you can remove the stated item from your inventory to get a new roll from the BP. - Resource respawn should now function as they did on Lawless servers prior to v10. - 50% reduction in the enemy structure prevention radius so that you can now build closer together on Lawless Servers. v10.75 - Wild land creatures will no longer target crew, tames, or characters on ships unless they have been aggro'd - Fixed a bug where Ship of the Damned would have rapid fire - Temporarily reduced Crew Log length as it undergoes some rewrites because it would cause performance problems. v10.71 - Fixed a bug which prevented cannons from being reloaded - Tightened up server-side protection on gliders - Fixed an exploit with mortars v10.5 - Fixed Ramshackle sloops breaking when you leave freeports - Fixed a bug which prevented you from accessing newly tamed inventories unless you relogged - Fixed a bug which caused Mantrays to be unusually aggressive - Comodity trader gold cost increased We’re going to continue repeating this: it's just the very beginning of our journey. You can expect frequent major (and minor) patches multiple times each week to improve the state of the game - including exploit and bug fixes, QOL improvements, balance and design changes and new content and features. You will always have something to look forward to and the team are already working on some major content & feature additions in tangent with our frequent live game patches, so be sure to tune into Friday’s Stream for more details on that! sinking cheaters! In our previous Captain’s Log, we expressed how much of an internal priority it was to crack down on cheaters, exploits and general foulness. We planned out a 3 step process: Enable BattlEye playATLAS Tickets Additional Detection & Prevention Since that initial announcement, we have completed the process. We’ll be continuing to work on our anti-cheat measures, including detecting tools, patching out exploits, and expanding our team to tackle cheaters. There will be no room for them on our network. Over the coming days you’ll likely see a number of complaints regarding bans and, should they be necessary, Company wipes. Cheating will not be tolerated on our servers, that said, please make sure you’re using our reporting tools to alert us of those whom you suspect are playing unfairly. None of our decisions regarding bans and/or wipes are taken lightly. We’ll always aim to be thorough with our investigations. Additionally, as a studio, we’ll continue to funnel resources into dealing with exploits and problems via technical implementation as well as through the efforts of our Game Masters. devkit ho! It’s nearly here! Yes, I know we’ve been saying that for a while but this time we’re so close. We expect to be ready to have the devkit available for pathfinders to download on Thursday or Friday this week. For those of you who have experience working with some of our kits, the ATLAS kit is more robust than anything you would have used prior. It will include a new more powerful map-extensions-type functionality so you'll have a lot of options when creating your server grid. This will facilitate COMBINING multiple Steam Workshop maps ("islands") together in your overall Server Grid OR you can just replace the entire persistent level with a new map. We're excited to get that into your hands and check out all the amazing content you produce. Dynamic atlas maps round-up The ATLAS Dynamic Maps is a system that monitors live in-game territory ownership and indicates which companies dominate over the lands. Each week with our Captain’s Log, we’ll be including an image to monitor the progress of the maps, taking note of any exits or new arrivals and any drastic changes in the overall claim. Those who will come to dominate the ATLAS may very well become clear in the days and weeks ahead, though maintaining a large Empire will likely come with its own longer-term challenges… The companies that have occupied islands for a certain period of time will soon gain the automatic privilege to name them on the in-game and web maps, as it is their land! Remember you can don your tribe’s company flag by stylizing it in the game with a paintbrush! Upload your own images or design it how you like, with the top company flags always being visible on https://map.playatlas.com/ [EU PVP] The Whale's Wrath Held: XSM???, French & Ships, Bad Company, BLDX DouYuTV 56876, Chem B, LEGION, ETERNIA, The French Monkeys, and ENSLAVED. Arrivals: IVANARMY Departures: OOOOOOOOOF. [NA PVP] The Kraken's Maw Held: Dynasty, High Seas Booty Bandits, TPG, CSTG, Barry Sails, OWO and The Federation Arrivals: SNC, No No No, and Destiny Departures: Order of Freedom, Darkblade Army, and The Late Shift And whilst there isn’t active PvP on PVE servers, we’d like to recognize the following tribes for their claims! [EU PVE] The Siren's Call Held: Compagnie des Indes, Paragon, Rum ueber Bord, Woelfe des Rudels, Future Company (HUN), Fenrirs Dogs, Tacorsair, and SouL SanD. Arrivals: Dos Bros$ and SwiftS.RU. Depatures: Black Lotus and M.E.R.C Spirit. [NA PVE] The Hydra's Den Held: Plunderers, Scales & Sails, Dead Men Floating, The Exiles, Atlas Shrugged, East India Trading Co, CN- adilt supplies, Paragon, and Narcos. Arrivals: Lotus, and Darksea Dawgs. Departures: Plunderers and The Salty Seamen. Show 'n Tell Showcase #2 Avast, Pathfinders and welcome to the results of our first Show n' Tell Showcase Yer entries to the Showcase shivered our timbers. 'twas a challenge to select jus' a few! We look forward to seein' what the community create in the future. Keep yer one good eye cast on the Creative sub forum and have your mighty fleets, paint pieces, flags & sails, impenetrable forts, hellish tats, scenic screenshots, 'n entertainin' videos ready to share for next week's Showcase. Congratulations to our winners who have scored themselves cash prizes! Winners EYEXOMBIE This colour-coordinated throwback to the 80's has us eager to find the map to the infamous grotto. BPEPPERS BPEPPERS blows us down again with warm tones and nice composition in this ATLAS fanart. Honorable Mentions BLUEDRAGON This beautifully captured silhouette of death hovering over the landscape might send the bravest Captain below deck. CLETUSBLUEFORD This carefully constructed town impressed us with its' creativity. NEEKO We hope this exists on a PVP server so that the crew on a ship at the receiving end of Hello Kitty's wrath sees this before dropping into a watery grave. FRACTAL SHARD Heraldic sail motif's and meticulous building design made this ship stand out. That wraps up this weeks' showcase. Congratulations to those of you we've featured! We’re looking forward to seeing what amazing new art the community can come up with next week! Thank you to all of ye scallywags, landlubbers and seadogs for the bootyful submissions ye shared with us 'ere rapscallions. Sail across to the submission thread if you would like to check out all of the past week's fantastic entries. Alrighty, that ’s it for this log! Thank you so much for becoming a part of our crew and we can't wait to show all you scallywags, landlubbers, captains, and seadogs what lies ahead! Happy Sailing, Grapeshot Games For the latest dispatch on #playATLAS keep yer one good eye trained on this here information Natter n' chatter on Discord: https://discord.gg/playatlas Navigate ye olde Subreddit: https://www.reddit.com/r/playatlas Hear ye, hear ye on Twitter: https://twitter.com/sailtheatlas Watch us scallywags on Twitch: http://twitch.tv/sailtheatlas Plus ye can band with us Pirates on Facebook: https://www.facebook.com/playatlasgame View full article
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