Hi all, I have several people in my company that can't connect to the servers still because their character is located in an over populated quadrant. So when they click on Join ATLAS or Rejoin, they get a timeout error instantly and can't join the game at all. They don't get to the screen that they can choose which server they can join, so basically they are stuck on the main menu of the game without being able to move into the game.
What I would like to know is if players (or devs) have a solution for this? The players have tried everything from reinstalling the game to restarting their routers, to remove user configuration files, etc. They can't join at all.
If someone could provide some advice as to what to do in order to resolve this problem, that would be great!