So Dollie posted earlier on discord when answering someones question about this and said
"honestly, I'm not sure we can retrieve the data loss for that unfortunately, if you are referring to being thrown to the character creation screen. We're hoping the fix today at least addressed the issue moving forward"
So I just restarted a new character. It is what it is and we all know that this game is going to have bugs. It is the reason for the discount.