Just posting an update to this:
I submitted a support ticket, and after 5 days was told that nothing would be done about it, even though its a simple dev command to fix this problem.
I also attempted to respec to fix the problem and lost the 11 levels I had worked for, getting pushed back to lv 54.
Seems absurd that such a simple problem cant be solved in almost a week. This game badly need active GMs. Its the primary reason why people are leaving for private servers.