The game has a big problem losing characters! I know at least 4 cases of loss of access to characters in the last few days for unknown reasons related to errors in the game.
I am surprised that the developers are not dealing with this problem. Developers do not want to recover lost characters caused by errors in the game.
Dear developers! You must understand that a character is not things that appear or are lost in the normal course of the game. A character is a very significant part of the game, the result of a lot of time spent on killing animals, searching for treasures, searching and handing over stones, killing bosses, whales, searching for mermaids, searching for new discoveries. The loss of characters is a big disaster, the reason for players to leave the game, the reason for the appearance of very negative reviews about the game on various forums and Steam. Who wants to spend time on a game in which you can lose everything at any time?
Three days ago (10.27.19) on the PVP EU server for unknown reasons, I lost my character. During these 3 days my island was completely plundered. Buildings are destroyed. All my animals are killed. And on the island the flag of another's tribe was set. Due to the loss of the character, I did not even have the opportunity to stop them. At the moment, I have lost everything that I have achieved and aspired to in the last month of intense play ...
I think that the developer must have a simple and streamlined mechanism for returning players lost as a result of game bugs.
Why further develop the game, introduce new game features, if the characters for unknown reasons are reset to zero without the possibility of their restoration ?!
I think that the problem of losing characters will be relevant for a long time to come. And the main direction in solving this problem should be a mechanism for their rapid recovery. The easiest option, as I see it, is to create a daily updated database of players with all their parameters, achievements and binding to Steam account. The base must contain data of players for a period of at least 2 weeks. And to be able to copy the parameters of the players from this base to any newly created character.
Such a tool must be.
What can accelerate work in this direction? Maybe several hundred negative reviews on Steam with a description of this very urgent problem?
I am sure that I will be supported by the whole alliance and a large number of other players.