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TripZ

Unable to query server info for invite!

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Hi All,

Ok so this is still an issue even on official servers, my Crewmate has been unable to connect to either of the EU servers only, for over a week now. They just do not exist according to his game client, he can still see the NA servers however and connect with no issue, though that is no good as we are setup on EU PVE.

We have been over everything from reinstalling the game and steam itself, changing IP via VPN and mobile tethering, waiting for patches to hopefully fix this like it has in the past for some. There isn't really anything else I can think to try at the client end. 

This same issue has as i have been told existed in Ark as well but not other Unreal 4 games that I have seen myself.

If anyone else has any useful suggestions on fixes or is also suffering from this issue then please speak up.

 

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I HAVE THE SAME PROBLEM RIGHT NOW!!!!! HELP DEVELOPERS!!!!! PLEASE!!!

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There are several americans on our eu server also saying that they cannot even see the na servers, let alone connect to them. 

I am from Eu and can see all 4.. if there's more than 4..

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I have the same problem. it happens this ... you play, but after a while a disconnect happens and when you try to enter this message appears, and only after a minute - two it turns out to go, and when you get into the game it turns out that the connection with the server broke off long before the connection. that is, there was a slight rollback. and this happens quite often. Before the wipe, there was no such problem. I had no problems with the Internet, the connection is stable, the ping is the smallest. and one more frequent problem is when after a critical error and departure from the game you reload it and try to join the atlas, a black screen and "perpetual download" appear, only alt + f4 helps and then the action is repeated. again, there was no such problem before the wipe, and immediately after a critical error or disconnect, you could immediately go into the game without waiting for the boot screen. fix this developers. :skull:

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5 hours ago, Martyn said:

There are several americans on our eu server also saying that they cannot even see the na servers, let alone connect to them. 

I am from Eu and can see all 4.. if there's more than 4..

Ye it does seem to affect any of the servers for anyone at any point in time. It could happen to me tomorrow when I log in and at a point where they are loosing players rather rapidly this should really be focused on. It's been fixed before on Ark.

I've read that it happens to Private servers too but giving the server a restart seems to fix the issue, now I'm wondering if the official servers have a restart cycle they go through everyday. Every game I know like this does restart the servers regularly as issues always build up and restarting fixes most things. 

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3 hours ago, venomvv said:

I have the same problem. it happens this ... you play, but after a while a disconnect happens and when you try to enter this message appears, and only after a minute - two it turns out to go, and when you get into the game it turns out that the connection with the server broke off long before the connection. that is, there was a slight rollback. and this happens quite often. Before the wipe, there was no such problem. I had no problems with the Internet, the connection is stable, the ping is the smallest. and one more frequent problem is when after a critical error and departure from the game you reload it and try to join the atlas, a black screen and "perpetual download" appear, only alt + f4 helps and then the action is repeated. again, there was no such problem before the wipe, and immediately after a critical error or disconnect, you could immediately go into the game without waiting for the boot screen. fix this developers. :skull:

I get this same issue myself but I don't get the message for it, the game just hangs and then crashes and the only way to get out is Ctrl, Alt, Del and then force close through task manager. Which then usually gives me the black screen a few times before I can get back in.

I think the black screen happens when the server still thinks your in game and hasn't disconnected you and will happen over a few minutes until it finally kicks you out of your live session and you can log in again. I also didn't see this prior to the wipe but seems to happen at least twice in a session most days. 

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