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RustyDc

Can i get a refund i cant even run the game

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i bought the game and waited 4 hours on the game to see when servers get up and i get in the server to see 14 frames ,

after that i try and refund bcuz i cant play the game nor see anything in game it says i have over 2 hours 
please can one of the admins refund my money back bcuz money is tight and its not worth spending it on something i cant use

here is my steam: https://steamcommunity.com/profiles/76561198797261917/
and here is a pic of what it looks like for me..really unplayable

985ea91592808948de535f12a8f60cfd-jpg.jpg

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Refunds are handled by Steam, not by Grapeshot. You will have to request it from them, either through their automatic process (if you have less than 2 hours played) or send a ticket to them on Steam's site.

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Just now, Khilandros said:

Refunds are handled by Steam. You will have to request it from them, either through their automatic process (if you have less than 2 hours played) or send a ticket to them.

already did, but this is what it also says 

c2ff2eb7e25dd5a375ff578424ccf353.png

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