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character stuck between 4 zones on EU PVE

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one of my boats went to the corner of the map. Afterwards one of the player reports that he couldn't log in anymore (he was on the raft). I saw the raft between 4 zones on my map and decided to fast travel to the bed. Now i only see water and can't do anything. My character seems to be stuck and i can't even make a new character on the EU PVE server. Please fix this!

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