MunchATG 15 Posted July 27, 2020 (edited) Some one has some how managed to place a shipyard so that it fully intersects wit one of our companies, I can also see one of our bouys sticking through the top as well. I think something needs doing about this. I'd post a picture if I could get the image into a smaller file size. Whilst we are on the subject, does anyone know why I can't submit a ticket? Edited July 27, 2020 by MunchATG Share this post Link to post Share on other sites
Jerryn 93 Posted July 28, 2020 @MunchATGWhat message are you getting that says you can't create a ticket? Share this post Link to post Share on other sites
MunchATG 15 Posted July 28, 2020 I am not getting the option to submit a ticket. Once I click on submit ticket all I can then do is look at the code of conduct Share this post Link to post Share on other sites
SaS_Bud 2 Posted July 28, 2020 https://support.playatlas.com/hc/en-us/requests/new use that should work Share this post Link to post Share on other sites
MunchATG 15 Posted July 28, 2020 Nope, still the same im afraid. Could it be because I'm trying to do this from my phone instead of pc I wonder Share this post Link to post Share on other sites
Jerryn 93 Posted July 29, 2020 8 hours ago, MunchATG said: Nope, still the same im afraid. Could it be because I'm trying to do this from my phone instead of pc I wonder Try it from a PC and let me know if that works. You might also try to sign-in (I know, you already are). When you are on one of the support pages (https://support.playatlas.com/hc/en-us), see if there is a Sign In option in the upper right corner (will be next to the option for Submit Ticket). Share this post Link to post Share on other sites
Luxfere 90 Posted July 29, 2020 It doesnt work i tried to submit one today it kept taking me somewhere else and no i dont have any malware or hooks Share this post Link to post Share on other sites
MunchATG 15 Posted July 29, 2020 I have signed in again whilst trying to submit. So if someone else is having the same issue i am I think they broke the website when they updated it. Trouble is how do you report an issue when the section of the website for reporting issues is the broken bit! I'll bet the devs are thinking its a little quiet! Share this post Link to post Share on other sites
DocHolliday 366 Posted July 29, 2020 (edited) If I click "Live Game Support/Submit a Ticket" the only options I get are for the Code of Conduct. If I click "Server Outage/Issue Report" then I can create a ticket. This is on my work laptop. Windows 10Ent and Firefox. I doubt that changes based on OS or browser. I think its an issue with the web host. Edited July 29, 2020 by DocHolliday Share this post Link to post Share on other sites
MunchATG 15 Posted July 30, 2020 Yep and they won't deal with trolling and griefing issues on that support section unfortunately. The main bay on moonlit haven on pve is appalling, there's foundation spam in the water and shipyards basically built on top of other companies shipyards, someone has managed to place theirs so it actually intersects ours some how. And to top it all off tonight someone has decided to build a shipyard right across the mouth of the bay so no ships can get in or out. Oh yey. Share this post Link to post Share on other sites
Padwah 2 Posted July 31, 2020 On 7/29/2020 at 8:44 AM, MunchATG said: I have signed in again whilst trying to submit. So if someone else is having the same issue i am I think they broke the website when they updated it. Trouble is how do you report an issue when the section of the website for reporting issues is the broken bit! I'll bet the devs are thinking its a little quiet! If you go into the code of conduct at the bottom there is a link, once you click on that you have the ability to submit a ticket, sent one today using this method Share this post Link to post Share on other sites