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StalkingWolf

Cannot see Server - fix

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If you can see private servers but you cannot see the official one, i found out how to fix it for me. If you are a Comcast customer, their XFi Advanced Security features block the requests from coming into the Xbox for the official server.  You need to allow these requests or disable the feature. 

 

 

*Edited* I can not replay at the bottom because apparently you can only post 2 posts in a 24 hour period. HERE is how you fix that issue. 

 

IF you are a COMCAST customer, and you have Comcast XFI set up, and you can SEE private servers but you can NOT see OFFICIAL servers, here is the fix... and I hope its temporary....

 

1.) If you have not done so yet, DOWNLOAD the "Comcast XFi" app in the a app store.  This is the app you use to regulate the devices on your network and make people profiles to know who is using what and regulate their use, if interested.  If you DO NOT have the app, you likely still have this security feature enable.  You just don't realize it. Its part of the Comcast package. Here is the official Comcast link talking about the security.  https://www.xfinity.com/support/articles/xfinity-xfi-overview

 

2.) Open the app and log into your Comcast profile. 

3.) If you click on "Network" on the bottom of the page, you will see your Xfi security notices at the top.  If you click on it, you will see all the "potential threats" Comcast has blocked. As you can see, there are NUMEROUS ones coming from playatlas that Comcast thinks is a security threat.  Some are incoming server requests, others are just the general news highlights when the game boots up.  So if you boot the game up and you see HTML looking code in the "news feed", this is a STRONG indication YOU have the issue I am talking about.

4. You can go through all those strings of code and hit allow until you get the right one you need, so you can play OR....you can disable this over the top security.  As I have an extra form of security beyond this one, I turned it off.  To do that you Click on the bottom right "MORE", then click on "MY SERVICES", then you will see the xFi Advanced Security features. If you disable that, you will be able to see all the servers and the news will populate. 

 

Now I'm not happy with this fix and it annoys me, because I do like to have extra security turned on.  That said, if you want to play while they fix this issue, this is how you do it.

Edited by StalkingWolf
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Interesting, thanks for the heads up. I'll pass this along to our host too. Would be great to know if you have further instructions on how that setting could be changed.

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Thank you for the additional info StalkingWolf! 

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 This works if you have Comcast thanks so much been a week now trying to play ATLAS

On 10/9/2019 at 10:33 PM, StalkingWolf said:

If you can see private servers but you cannot see the official one, i found out how to fix it for me. If you are a Comcast customer, their XFi Advanced Security features block the requests from coming into the Xbox for the official server.  You need to allow these requests or disable the feature. 

 

 

*Edited* I can not replay at the bottom because apparently you can only post 2 posts in a 24 hour period. HERE is how you fix that issue. 

 

IF you are a COMCAST customer, and you have Comcast XFI set up, and you can SEE private servers but you can NOT see OFFICIAL servers, here is the fix... and I hope its temporary....

 

1.) If you have not done so yet, DOWNLOAD the "Comcast XFi" app in the a app store.  This is the app you use to regulate the devices on your network and make people profiles to know who is using what and regulate their use, if interested.  If you DO NOT have the app, you likely still have this security feature enable.  You just don't realize it. Its part of the Comcast package. Here is the official Comcast link talking about the security.  https://www.xfinity.com/support/articles/xfinity-xfi-overview

 

2.) Open the app and log into your Comcast profile. 

3.) If you click on "Network" on the bottom of the page, you will see your Xfi security notices at the top.  If you click on it, you will see all the "potential threats" Comcast has blocked. As you can see, there are NUMEROUS ones coming from playatlas that Comcast thinks is a security threat.  Some are incoming server requests, others are just the general news highlights when the game boots up.  So if you boot the game up and you see HTML looking code in the "news feed", this is a STRONG indication YOU have the issue I am talking about.

4. You can go through all those strings of code and hit allow until you get the right one you need, so you can play OR....you can disable this over the top security.  As I have an extra form of security beyond this one, I turned it off.  To do that you Click on the bottom right "MORE", then click on "MY SERVICES", then you will see the xFi Advanced Security features. If you disable that, you will be able to see all the servers and the news will populate. 

 

Now I'm not happy with this fix and it annoys me, because I do like to have extra security turned on.  That said, if you want to play while they fix this issue, this is how you do it.

 

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Are you guys able to show me a screengrab of the potential threats screen so I could relay that info to Comcast? 

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My fix worked for the guy you linked. He texted me and was very thankful. 
 

the next person who has this, I would screen shot it for them to fix. The errors. I could, re-enable them, but I did bypass some and not sure if they would all pop back up.  If no one else can do this, I’ll consider trying to regenerate the bad strings for you and do a screen shot. 

Edited by StalkingWolf

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